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Regional or local authority

Other: Local Authority Services

Managed hosting services for Oracle e-Business suite and associated services - 3063.

Services
Service category No 7: Computer and related services

NUTS code UK

Information technology services. IT services: consulting, software development, Internet and support. Enterprise resource planning software development services. System and support services. Help-desk and support services. Data services. Computer-related services. Computer-related management services. Computer facilities management services. Background:
A shared service between Leicestershire County Council (LCC) and Nottingham City Council (NCC) has been agreed to deliver operational efficiencies, customer service excellence and financial benefits to both organisations. The shared service will initially deliver functionality and services using the Oracle e-Business Suite. Over time, it is intended that the shared services will grow with the addition of other e-Business Suite modules, services and other public bodies to maximise the benefits of a shared service.

LCC Shared Services currently delivers an employee service, financial service and customer service that is underpinned by Oracle eBusiness Suite and an in-house service delivery platform which will be replaced through this tender. Details about LCC can be found at www.leics.gov.uk.

NCC will migrate to the new service platform as part of this tender. Details about NCC can be found at www.nottinghamcity.gov.uk.

Scope of procurement:
NCC and LCC will initially implement a shared service for both transactional finance, HR administration and payroll processes. The financial service centre will be based at NCC's headquarters at Loxley House, Nottingham. The employee service centre will be based at LCC’s headquarters at County Hall, Leicester.
The statement of requirements will consist of a core and optional set of requirements. The optional requirements may or may not be taken up at any stage during the contract term and will form part of the evaluation criteria. A summary of the requirements is listed below, further details will be provided at the invitation to tender stage.
Core requirements:
— A managed hosting service for an Oracle e-Business Suite Platform (hardware and software but not Oracle application licences) for delivery of a shared service that is flexible, scaleable, resilient, secure and delivers high performance,
— The hosting service will initially provide Oracle e-Business suite finance, procurement, HR and payroll and their equivalent self service modules,
— It is anticipated this hosting service will operate on an “on demand” basis with no initial build costs and a pay-for-usage charging model which allows new clients a minimal cost method of joining the shared service with costs varying linearly (upwards or downwards) as the number of users increases and decreases,
— A managed and monitored service with a range of services and service levels covering maintenance, support, upgrade and helpdesk,
— An implementation and data migration service,
— A contract management service to address strategic and operational requirements during the term of the contract,
— Provision for secure network connectivity,
— Amendments to the services and service levels,
— The contract term is likely to be 4 years with an annual extension option for up to a further 4 years,
— The hosted service provider can demonstrate compliance and alignment with relevant legislative Acts of the United Kingdom.
Optional requirements:
— Provision of Oracle eBusiness Suite modules and associated software,
— Provision of Oracle Business intelligence reporting platform,
— Integration with the SAP Business objects service hosted at LCC,
— Addition of new organisations from across the government sector including: academies, local government and Consortia, other government agencies and possibly some private sector organisations,
— Removal of organisations from the shared service, or reductions in cost with the reduction in users,
— Provision of a range of development services,
— Provision of training services,
— Provision of consultancy service for ad-hoc Oracle enhancements (e.g. upgrades, development, maintenance, tuning) or similar advice,
— Provision for hosting other Oracle and non-Oracle software such as Oracle middleware and knowledge base.
Indicative timescales:
— Contract award late August 2011,
— LCC migration period 4 months,
— LCC Go Live mid-December 2011,
— NCC Migration period 3 months,
— NCC Go Live 1.4.2012.

The contract is covered by the Government Procurement Agreement (GPA): yes

Lowest offer 7 000 000 and highest offer 20 000 000 GBP
Excluding VAT

Accelerated restricted

The most economically advantageous tender in terms of
Non price. Weighting 70
Price. Weighting 30

An electronic auction has been used: no

3063

6.9.2011

Number of offers received: 4

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender. GO Reference: GO-201226-PRO-3699073.

Precise information on deadline(s) for lodging appeals: ESPO, on behalf of Leicestershire County Council, will incorporate a minimum 10 calendar days standstill period at the point information on the decision to award the contract is communicated to tenderers electronically. This decision notice will incorporate the award criteria, the reasons for the decision, the reasons (if any) why a tenderer did not meet any technical specification, the identity of the successful tenderer(s) and a precise statement of when the standstill period is expected to end. Any appeal or challenge against the award decision must be communicated to the address stated in Section I.1 within the standstill period. If an appeal or challenge regarding the decision to award the contract has not been successfully resolved the Public Contracts Regulations 2006 (as amended) provide for aggrieved parties who have suffered harm or are at risk of harm by a breach of the procurement rules to take action in the High Court (England Wales and Northern Ireland). Any such action must be brought promptly (generally within 3 months) (NB this time limit may be reduced to 30 days in circumstances where the contract award has been publicised to all participants in accordance with the Regulations). Where a legal challenge is launched against the award decision ESPO is obliged to suspend the making of the contract. Where a challenge is made after the contract has been entered into then that contract could be declared ineffective and/or shortened and/or a fine imposed by the court, but only where the court are satisfied that there has been a serious breach of the procurement rules.

6.2.2012